National Association of Community Health Centers, Inc.

ARCHIVED WEBINARS

Joint Commission Emergency Management Standards Review - February 2, 2012

The National Association of Community Health Centers is pleased to announce a no-cost webinar on Joint Commission Emergency Management Standards for Health Centers on February 2, 2012 at 2:00 PM ET. This 60 minute session will provide an overview on the 2012 Ambulatory Care Standards for Emergency Management and offer an opportunity for participants to ask questions.

To listen to the recorded webinar, click here. Should you have any questions or need additional information, please contact Mollie Melbourne at mmelbourne@nachc.com or 203-256-2773.

SLIDE HANDOUT

A Tale of Two Twisters - August 17, 2011

Even though the year is just over half over, 2011 has gone down in history as one of the most active, and deadly, years for tornadoes. Hundreds of lives have been lost and dozens of communities have been forever altered. This webinar will feature speakers from health centers in Smithville, MS and Joplin, MO, two communities devastated by EF-5 tornadoes in April and May of this year. Marilyn Sumerford from Access Family Health Services (MS) and Don McBride and Debra Davidson from Access Family Care (MO) will share their stories, how they responded, how they are helping their communities recover, and the lessons that they learned from the experience. This is one hour that you will not want to miss.

Handouts: Access - Smithville Access FC - Joplin

To listen to the recorded webinar, click here. Should you have any questions or need additional information, please contact Mollie Melbourne at mmelbourne@nachc.com or 203-256-2773.n int to to

Workplace Violence and Health Centers

Colorado Community Health Network (CCHN) and the National Association of Community Health Centers (NACHC) are pleased to present the recordings from a two part webinar on workplace violence. Both sessions provide detailed and hands-on information to guide health centers in adopting policies and practices to prevent and mitigate workplace violence.

Webinar 1: Assessing Security Risks in Health Centers

Recording: Please click here to access the recording of Webinar 1.
Handouts: Please click here to download the handouts for the first webinar.
Q&A: Please click here to download the Q&As.

In the first session, attendees learn about the growing concern of patient and visitor generated violence in the community health setting to include best practice techniques for how to assess the security risks and vulnerabilities of your setting.

Security design trends and considerations specifically for the community health setting are discussed. Step-by-step information is provided on how to conduct a security risk assessment. An in-depth discussion is held on the benefits and challenges of using various types of security technology, including information on how to avoid the potential pitfalls associated with the implementation of these systems.

Tony York, co-author of Hospital and Healthcare Security, 5th edition and senior vice president of HSS Inc. facilitates this 90-minute session that will focus on techniques to safeguard your health center and engage clinic staff in the protection effort.

At the conclusion of this webinar, participants will be able to:

• Implement workplace design considerations to make the health center safer

• Implement a workspace assessment tool that promotes the safety of staff, patients, and visitors

• Develop policies, procedures and practices to reduce safety risks associated with ‘acting out’ patients and visitors

• Develop environmental controls from a ‘door in to door out’ perspective that will enable staff to effectively manage their work environment and instill higher confidence

Webinar 2: Effective Management of Aggression

Recording: Please click here to access the recording of Webinar 2. Handouts: Click here to download the handouts for this session.

In the second webinar, attendees learn how to effectively manage the growing concern of patient and visitor generated violence in the community health setting using best practices and communication strategies for recognizing, understanding and reacting to aggression.

Experienced facilitators Phil Nielsen and Jeff Puttkammer lead this 90-minute session that focuses on ways to effectively manage aggressive behavior.

Discussion centers on the stages of escalation and how to manage the difficult patient or visitor. Detailed information is provided on how to build a personal safety plan and defuse hostile and other problematic behaviors. This session includes an in-depth discussion on recognizing, understanding, reacting to and managing aggressive behavior that is easy to incorporate into daily work practices.

At the conclusion of this program, participants will be able to:

• Construct a balanced approach to patient-focused care and personal safety that impacts patient satisfaction and work related injuries
• Train staff to exhibit confidence and assume proactive ownership within the community health setting
• Identify traits of an aggressor and understand the aggression cycle
• Recognize, understand, and manage the stages of escalating behavior change
• Make personal and environmental safety precautions an every day extension of what they already do

Preparing for the Psychological Consequences of an Emergency Two Part Webinar: The National Association of Community Health Centers is pleased to present a two-part webinar training on the psychological impact of disaster. The overall goal of this training is to offer health centers the tools they need to address the psychological reactions of staff, patients, and the community to an emergency.

These webinars feature Sandra Stark Shields LMFT, CTS, of the LA County Department of Health Services, Emergency Medical Services Agency. Both sessions are based on “Preparing Hospitals and Clinics for the Psychological Consequences of a Terrorist Incident or other Public Health Emergency”, a training developed by LA County EMS in collaboration with the Rand Corporation. See below for details on each session.

Part I: Training for Administrative and Disaster Planning and Response Staff (1.5 hour) Though information is available on the physical health consequences of disasters, hospitals and health care clinics are often unprepared to address the psychological consequences of disasters. This training module illustrates the importance of integrating the disaster mental health surge response for patients and staff into existing facility disaster plans. Examples from past disasters showing that hospitals and clinics can receive a surge of 4-5 times the number of psychological casualties vs. people with physical injuries will be discussed. The module explores the psychological impact of disasters and the planning elements necessary to implement an effective (HICS/ICS compliant) mental health response. Intended Audience: Administrative staff and those staff responsible for disaster planning and response in clinics but may also be informative for all types of staff.

Click here for the archived recording of Part I.

Handouts for Webinar 1:

ICS Job Action Sheet - Mental Health Unit Leader

ICS Job Action Sheet - Employee Health Wellbeing Unit Leader

For more information and resources, please visit the LA County EMS Website.

Part II: Training for Clinical, Mental Health, and Non-Clinical Staff (1.5 hour)
This module emphasizes how mental health staff can best work with and support medical staff in preparing for and responding to large-scale events that result in a surge of psychological casualties. It incorporates information on integrating mental health into disaster preparedness and response, including how to address cultural and structural barriers within the facility. The module describes psychological “triggers” and associated reactions and illustrates how to make the best use of mental health staff by reviewing key locations vulnerable to psychological effects. The module focuses on use of evidence-informed practices, techniques, and tools for addressing the psychological needs of various populations (patients, families, and facility staff). Intended Audience: Clinical, mental health, and non-clinical staff in health centers and clinics who may interact with large numbers of patients, families, and staff during a disaster. Non-clinical staff who may also benefit from this training include reception clerks and security personnel.

Click here for the archived recording of Part II.

Handouts for Webinar 2:

Slides

Brochures:

Managing Stress (you can order up to 50 copies at no charge from SAMHSA)

Psychological First Aid for First Responders (PDF file)

Other Resources:

Continuing education credits are available from the National Association of Social Workers and the American Academy of Family Physicians. Follow instructions on the Live Learning Center.

Shake, Rattle, and Roll! Earthquake Preparedness for Health Centers

Did you know that according to FEMA, 24 states and territories have a high or very high risk of experiencing an earthquake? Is your state or territory among them? Find out here – and if your state or territory is on this list, tune in on August 11!

The California Primary Care Association and the National Association of Community Health Centers are teaming up to present SHAKE, RATTLE, & ROLL! Earthquake Preparedness for Community Health Centers – a no-cost webinar on August 11, 2010 from 11:00 – 12:30 PM PT / 2:00 – 3:30 PM ET.

This webinar will feature the following presenters:

• Ana Marie Jones, Executive Director of Collaborating Agencies Responding to Disasters (CARD),
who will explain the importance of earthquake preparedness and present basic earthquake
preparedness activities for the home and family;
• Krista Bringley, MPH, Program Manager for EOC, EM, and Special Projects with Northeast Valley
Health Corporation, who will discuss “Lessons Learned from the Northridge Earthquake of
1994,” focusing on business continuity for community clinics/health centers; and
• Barbara Morita, PA, Emergency Preparedness Coordinator with the Alameda (California) Health
Consortium, who will describe methods for evacuation/sheltering-in-place and medical surge
strategies centers can use in case of an earthquake.

In addition, CPCA and NACHC will describe resources and tools available to the participants to help move organizational and personal preparedness further along.

Handouts for the webinar:

Tales from the Front: Tips for Effective Health Center Integration into Local and State Disaster Planning

The National Association of Community Health Centers hosted a webinar on April 15, 2010 on health center integration into local and state disaster planning. This NACHC webinar included tips, resources, and lessons learned from successful collaborations that integrated health centers into the local and state emergency response system.

Slides for the Session: Presentation 1 Presentation 2 Presentation 3

Tools and Templates for the Session: Assessment Tool MOU Template

Should you have any questions or comments about this webinar, please contact Mollie Melbourne, Director of Emergency Management, National Association of Community Health Centers, at mmelbourne@nachc.com.

Health Center Information

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