Training & Technical Assistance

Practice Operations Management Training Seminars

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Practice Operations Management Seminars, Levels I and II


NACHC is pleased to offer the Health Center Practice Operations Management Improvement Seminars. NACHC’s Practice Operations Management, Levels I and II (POM) training seminar provides tools to help your health center gain insight into the issues that will impact the ever-changing healthcare environment.

Read the descriptions below to find out which level is the better fit for your needs!

Designed for Health Center Chief Operating Officers, Practice/Clinic Managers, and Front Desk Staff, this innovative seminar will provide clear strategies to maximize the productivity and resources of their health center. Participants will find the answers to questions related to improving customer service in a health center as well as learn about the power of patient-staff interactions. Attendees are provided a comprehensive overview of systems for successful health centers.

In addition, participants who attend this training will learn the importance of using data and key performance indicators in managing operations.
POM I Learning Objectives
Participants attending this training will:
  • Receive a comprehensive overview of systems that result in success for the center and the patients.
  • Find answers to questions related to improving customer service in a health center.
  • Learn about the power of patient-staff interactions, health center processes, and systems that affect the patient experience.
  • Review critical functions staff and management should consider to increase the effectiveness of front desk operations.
  • Learn best practices for operational efficiency in a health center setting.
  • Attend a POM II training and find practical methods and tools to help you balance the demands for care with resources and productivity at your health center.

POM II offers Health Center Chief Operating Officers, Executive Managers, Practice/Clinic and
Other Managers, and Board Members an opportunity to learn the critical management skills necessary to optimize performance. This session features a newly improved agenda with a multi-dimensional approach to Operations Excellence built on a foundation of effective management and continuous improvement of the following areas in the health center: Profitability, Staffing, and Patient Workflow.

POM II Learning Objectives:
Participants attending this training will:
  • Identify the key drivers of health center profitability.
  • Learn more about creating a culture of accountability by setting expectations and creating processes.
  • Gain knowledge about assessing the skills of managers and staff.
  • Identify and implement strategies to engage staff.
  • Develop tools to creatively analyze and problem solve the day-to-day staff issues that arise in a community health center setting.
  • Learn steps to effectively launch a process improvement initiative and how to leverage these techniques for a greater organizational transformation.
  • Understand practical methods to managing change and making operational improvement sustainable

View Upcoming Trainings Below!

Practice Operations Management, 
Level II (POM II) 
July 22-23, 2015
POM II – DoubleTree Suites by Hilton
Salt Lake City, Utah

Early Bird Registration EXTENDED to July 15!
Click here to register online.

Hotel Information Reserve your space now!
DoubleTree Suites by Hilton
Salt Lake City - Downtown
110 West 600 South
Salt Lake City, UT 84101
(801) 359-7800
Hotel Reservation Cut-Off date: June 30, 2015
Group Rate: $149 single/double occupancy 
Group code: NAC

Click here to book your room online!

PLEASE NOTE: Make your room reservations one at a time to receive the group rate!

Download the POM II training brochure for more information, including mail/fax-in registration form.

Practice Operations Management, Level I (POM I)  TBD...keep checking back, details to come!

Pricing Information
Registration Fee: $425 if received before early bird deadline
On-Site Registration Fee: $475 if received after early bird deadline

Continuing Education

Earn up to 15.3 CPE Credits
Field of Study: Specialized Knowledge and Applications
Delivery Method: Group-Live

Additional Information 

Prerequisites: None
Advance Preparation: None

The National Association of Community Health Center (NACHC) is registered with the National Association of the State Boards of Accountancy (NASBA) as a sponsor of continuing professional education on the National Registry of CPE sponsors. State boards of accountancy have final authority on the acceptance of individual courses for CPE credit. Complaints regarding registered sponsors may be addressed to the National Registry of CPE Sponsors, 150 Fourth Avenue North, Nashville, TN, 37219-2417 or by visiting the web site:

For questions, contact Sherri Goemmer at or (301) 347-0400.

  • Cancellations received five calendar days on/before the seminar date will be assessed a $100 processing fee.
  • Cancellations received after the five-day period are nonrefundable and non-transferable.
  • "No-shows" are non-refundable






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